Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged. We can only process products purchased from our website.

If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer.
 

If you have ordered the incorrect products you are required to pay any charges and ship the products back to SandWizard. If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.
 

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at sales@sandwizard.com.au, we will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
 

We advise all our customers to review the Terms and Conditions Policy and page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.